MindLap respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you use our website, services, and online psychological consultation platform.
By using the MindLap website or services, you agree to the practices described in this Privacy Policy.
1. Information We Collect
Depending on how you interact with MindLap, we may collect information such as:
- Name
- Phone number
- Email address
- Age or basic personal details
- Information provided while booking a consultation
- Details about the type of support you are looking for
- Payment and transaction details
- Information you voluntarily provide through forms, messages, or other communication
- Website usage and technical information such as browser type, device information, IP address, and pages visited
We only collect information that is reasonably required to provide, manage, improve, and communicate about our services.
2. Mental Health Information
Information related to your mental health, emotional well-being, personal experiences, or concerns may be shared by you when requesting psychological support.
We treat such information as confidential and use it only for appropriate service-related purposes, subject to applicable laws and professional obligations.
Please avoid sharing highly sensitive information through public areas of the website.
3. How We Use Your Information
We may use your information to:
- Process consultation requests and bookings
- Connect you with the appropriate professional or coordinator
- Provide and manage our services
- Communicate with you about appointments and service-related information
- Process payments where applicable
- Respond to your questions and requests
- Improve our website and services
- Maintain service records
- Prevent misuse, fraud, or security issues
- Comply with applicable legal requirements
4. Confidentiality
MindLap aims to maintain a confidential and respectful environment for individuals seeking psychological support.
However, confidentiality may have legal or professional limitations in certain situations, including circumstances where disclosure may be required by applicable law or where there is a serious safety concern.
5. Sharing of Information
MindLap does not intend to sell your personal information.
Information may be shared only where it is needed to provide our services or where we are required to do so, including with:
- Relevant professionals and coordinators at MindLap who are involved in arranging or providing your consultation. Clinical notes are accessible only to the professionals responsible for your care.
- Service providers that help us operate, such as payment processors, appointment and communication tools (for example WhatsApp, email and video calling), and secure hosting. They may use the information only to perform these services for MindLap.
- Authorities or other parties where disclosure is required by applicable law, a court or government order, or where it is necessary to protect someone's life or safety.
- Anyone else, only with your consent.
We share only the information that is necessary for the particular purpose.
6. Data Security
We use administrative, technical, and physical security measures to help protect your personal information, including access controls so that staff can see only the information they need for their role. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no security measures are perfect or impenetrable.
7. How Long We Keep Information
We keep personal information for as long as it is needed to provide our services, maintain service records, and meet legal, professional, and accounting obligations. When it is no longer required, it is deleted or anonymised.
8. Your Choices and Rights
Subject to applicable law, including India's Digital Personal Data Protection Act, 2023, you may ask us to:
- Tell you what personal information we hold about you
- Correct information that is inaccurate or incomplete
- Delete information that is no longer needed, where we are not required to keep it
- Withdraw consent you have given, for the future
To make a request, contact us using the details below. We may need to verify your identity before acting on it.
9. Clients Under 18
Consultations for anyone under 18 should be arranged with the consent and involvement of a parent or legal guardian.
10. Cookies and Website Data
Our website may use cookies and similar browser storage to keep it working properly (for example, remembering your progress while booking) and to understand how the website is used. You can control cookies through your browser settings.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
12. Contact Us
If you have questions about this Privacy Policy or want to make a request about your information, contact us at Officialmindlap@gmail.com or call +91 75940 00774.